Contact Us

Email is the one way to reach us, and we read everything that comes in. You will get a reply within two NZ business days — usually faster.

What to contact us about

Corrections

If anything on this site is wrong — a bonus that has changed, a payment method an operator no longer accepts, a withdrawal time that no longer matches reality, a broken link — tell us. Include the page URL and what is incorrect. Verified corrections are made within two business days under our corrections policy, and material fixes are noted on the page itself.

Review requests

Readers can suggest a casino, bookmaker or crypto casino they want tested; operators can request a review of their own site. Either way, the process is the same: we sign up, deposit and withdraw like any NZ player, and the score falls where it falls. A review, a ranking position or a score cannot be bought, and requesting a review does not guarantee a listing.

Complaints about listed operators

If an operator we list has treated you unfairly — a delayed or refused withdrawal, a confiscated bonus, an account closed without explanation — we want to know. We are not a regulator and cannot force an operator to pay you, but we can re-test the site, put your complaint to the operator, downgrade its score or remove it from our rankings entirely. Send dates, amounts and screenshots if you have them; specifics make a complaint actionable.

What we cannot help with

We do not run any casino or betting site. For account problems — logins, verification documents, a deposit that has not shown up — contact that operator's own support team. Every review on Aurum lists the operator's support channels and how quickly they answered when we tested them.